6 Months...

[seldan]

I have had a reseller account with HostGator for about 6 months now and have had no problems whatsoever. Everything just works. Any question I have had relating to cPanel, billing, etc. is usually answered within an hour.

Honestly, reselling can be scary as you are dependent upon another's administration of the server and software. It is nice to not have to worry about that.

All in all, I'm extremely pleased with the support and service. Here's to another 6 months and beyond.

Seldan

[lobo]

That's why it's best you use another reseller in conjunction so you don't have a single point of failure. If HG goes down for whatever reason, they take you and your customers with them. Their promise of 99.9% is only a marketing tool. There is no accountability if they don't keep their promise. In other words, there's nothing you can do if they don't meet 99.9%, which comes out to approx. 8.76 hours down per year.

Anyways, they're generally good folks but push comes to shovel, they're a small company after all and will not be kind to you if you upset them.

[GatorJustin]

Seldan, thanks for the kind words.

As for lobo, I don't know if you are a customer or not. If you are, I honestly don't know why you are, as it seems you are hardboring some animosity toward HG as a company.

As for your declaration that we are a small company, that is a relative term. We host nearly 30,000 domains, 3,000 reseller accounts, and plenty of dedicated/shared accounts as well.

You also claim we use the 99.9% uptime guarantee as a "marketing tool". Well, you are close. Although this promise is helpful in attractivng new customers, it does not mean that we do not honor it. If we fail to meet the uptime guarantee, we refund the hosting fees for the month. It's that simple.

Now if you have other issues that you would like to discuss, please feel free to start your own thread.

Thank you.

[lobo]

Getting a little touchy, aren't we now? What happened to the description of this thread?

"Good, bad, or indifferent, tell us how you feel about HostGator. Share your personal experiences or read about the experiences of others. "

Thanks for proving my point, Gator_Justin. I am a customer and I have been for 7 months. It all started out fine at the beginning. Then when problems arise, the way HG dealt with me left much to be desired, just as you are attacking me now. No apologies whatsoever. In HG's defense, there are a couple of employees who have consistently been courteous, but only a couple.

99.9% doesn't mean much if all you're going to do is say "here's your money back" and then we're left with having to move all our customers to another hoster.

By "small", I don't mean revenue. SBA defines a small business as typically below 500 employees:
http://www.sba.gov/size

I doubt you have more than 10. Instead of getting into a pissing contest with a customer, time is better spent developing the relationship. Find out how I went from a happy customer to an unhappy customer. It just maybe that I am completely unreasonable. Then that begs the question whether your treatment of me would be professional even of that was the truth of the matter.

So now instead of giving you more money to increase the size of my reseller account, I will give the money to another company so I have a backup plan - not putting all my eggs in one basket, as it were. I believe in second chances and that's why I'm still here, but I am on my last straw. You seem to want me to just go away. You just may get your wish soon enough.

[GatorJustin]

Lobo, in searching your posts here on the forums, I have yet to find a single postive comment from you, or a request for support.

If you are a customer, and you have been experiencing nothing but problems with our service, why have you never once asked for help here?

Now if you would please give me your account name, I will ask that your prior support tickets are reviewed so that we can determine exactly why you are so dissatisifed.

Thank you.

[lobo]

Well, Gator_Justin, then you didn't look carefully because I did comment above that there are 2 techs who have been courteous, and you're not one of them. I even named one back on 24 Jan 2004 in this forum - Angela. Since you don't have 500 employees, you can probably deduce the other one.

You're new here (circa 2 months ago) so I'll cut you some slack, but not much. If you really want to find out who I am, you have the resources at your fingertips. All that is necessary is for you to pay attention. I suspect all you want to do is discredit my experience.

There has been at least one documented case in this forum where you (HQ, not you personally so don't get tweaked) gained a happy customer, upset him, then brought him back. Time will tell if you care enough about savaging our business dealings.

[GatorJustin]

I am going to lock this thread now and ask that if you have any further issues with our service, you post your own topic. Also, if you have personal issues with me, I'll ask that you plase send me a Private Message or an email justin@hostgator.com

Thank you.