500 Internal Server Error

csl · #1 05-13-2006, 04:06 PM

Hi everyone - just wondering if you can shed any light on this issue: I've been getting a '500 Internal Server Error' message all day when trying to access my site. Any ideas if there's something I can do or if it's just server problems on Hostgator's end? I can reach any page or file if I put the full address in, except for the root index file, which won't display for some reason.

It's been working perfectly for the past year, and I just renewed a couple of weeks ago - at first I thought it may have been a billing issue, but payment was successful, so it can't be that.

I've got a Hatchling site, so I'm not sure which server it's on. Any help would be great, thanks!

Serra · #2 05-13-2006, 04:53 PM

Quote:

Originally Posted by csl

I've got a Hatchling site, so I'm not sure which server it's on. Any help would be great, thanks!

Contact support. They can tell you what is causing the 500 error. It is a security issue.

marlies63 · #3 05-14-2006, 03:01 AM

I had that yesterday, searched for hours, then contacted support: they fixed it quickly, it was on their end of things... maybe you're having the same problem.. I posted it on the forum before I submitted the support ticket, in the Shared Hosting Support section: http://forums.hostgator.com/showthread.php?t=9007

If you're logged in, you can see your own info in the header of your own posts (others can't, only staff I think). Like this is what I see above my posts:

marlies63

Hatchling Croc
Package: Baby Croc
Server: 67.19.167.226 (Gator11)
Account: marlie63
Domain: nicowobben.com

csl · #4 05-14-2006, 05:13 AM

Thanks very much for the help - I'll contact support then.

Edit: Just had a chat with Carl at support - apparently .htaccess got corrupted for some reason. Strange. Anyway he sorted it straight away, so I'm happy.

gdwoods · #5 05-14-2006, 09:40 AM

I have been having problems with one of my client's sites with the same symptoms: the index page won't load. Any other page can be accessed normally, but the index.php gives a "page not found" error. Twice in the last week support has quickly fixed the problem by "restarting services" (Apache?) but I'd really like to know what's up...

gdwoods · #6 05-15-2006, 02:43 PM

Follow-up: HG upgraded the PHP on Aztek and my client's Drupal site that was having problems seems fixed now...fingers crossed!

hbalagh1 · #7 05-16-2006, 11:34 PM

i'm havin the same issues and i filed a ticket, how ever the people that are responding to my tickets are not reading my post, and keep telling me that it looks fine or this and that. its really ticking me off

also im not getting my emails saying a reply has been made to my ticket, i keep having to check it online....

hbalagh1 · #8 05-16-2006, 11:35 PM

it seems that any site i host that has a db in it has this error

gdwoods · #9 05-17-2006, 10:20 AM

hbalagh1: Don't know if this helps, but my problem was only occurring on 1 site (out of more than 75), and this site was the only one coded in Drupal. The issue only affected the index.php page, and HG's upgrading the PHP version seems to have cured the problem.

I too am occasionally frustrated with the initial support responses, but I have found that if I remain polite and give as much information about the issue as I can, HG has resolved my issues each time...

Pixiedelion · #10 04-16-2007, 02:27 PM

Also having 500 errors.

At first I tried removing my htaccess files, they still kept occuring

So, the problem is, the errors don't show up in my logs, so aside from hitting refresh all day, I was stuck on tracking how often they happen.

So, late friday I setup a third-party tracker, one of those that you place an image on your page, and then it tracks that the images was loaded. No hits over the weekend, but as of noon (phoenix, AZ, USA) I am seeing 32 hits, 28 unique visitors on the server 500 error page.

(as I wrote this, I see another 13 customers turned away)

Serra · #11 04-16-2007, 07:02 PM

Quote:

Originally Posted by Pixiedelion

So, late friday I setup a third-party tracker, one of those that you place an image on your page, and then it tracks that the images was loaded. No hits over the weekend, but as of noon (phoenix, AZ, USA) I am seeing 32 hits, 28 unique visitors on the server 500 error page.

(as I wrote this, I see another 13 customers turned away)

Please keep in mind that Pixiedelion has no clue what they are talking about, please don't take their advice and start tracking hits on your 500 error pages.

Pixiedelion, before you start giving advice, please understand what you are talking about. Reading what I have quoted here, I feel you have a long way to go before you will be able to GIVE advice.

***GatorDaveC*** · #12 05-04-2007, 01:19 AM

If you are getting an Internal Server Error and are on a Shared server (gator92 to gator260), you should have the "HG Extras" feature located at the bottom of CPanel on the x or x2 theme. Most of the time it should track where your Internal Server Error is coming from.

From support tickets I have looked at, most of the Internal Server Errors are from clients having world writable files, invalid entries in their htaccess files, or have over 25 running/hanging PHP processes.

I hope this information helps you guys/gals out for future reference.

Pixiedelion · #13 05-04-2007, 04:07 AM

--- (edit) Please ignore, this paragraph was mistaken, due to another thread with this name ---

Weird, all of my followup messages on this thread have been deleted. Well mostly they had to do with why it is important to have tracking, and how knowledge is esential in trouble shooting, and how you ONLY receive notices when a customer is actually seeing an error notification page.

--- end edit ----

Actually according to the tech I have been tracking this issue with, after many emails, it appears to be that the smtp server is taking out the system.

My first wave of changes were to disable the email notification on the site, or place delays of 1 sec between each send. This removed most of the crashes dropping them for 70 on a friday to 40 errors on a friday, still an insane number.

For the second wave I have (at the tech's suggestion, yes this was the actually tech advise for halting the server crashes) staggered the auto email checks on each of the customer machines, for each account.

The situation being that 1 to 3 computers (usually just 1)were checking 4 accounts every ten minutes... so somehow, every friday (and to a lesser degree days in between) this was over coming the server. This is not a high volume email setup.

So, made the account staggers wednesday night (43 denial messages on wednesday 1pm), today I had my first friday without the server crashing.

Also, no htaccess file exists, no files permission changes (with them having been checked early on in the testing process.

As far as the hanging php processes, according to the tech that reviewed the logs, it was the smtp server taking the server down.

-- Pixiedelion

quietFinn · #14 05-04-2007, 04:49 AM

Quote:

Originally Posted by Pixiedelion

As for why my messages have been deleted... weird

-- Pixiedelion

There are 2 threads with the same title "500 Internal Server Error", the other one is in the shared hosting support forum, and you have posted there too.

Pixiedelion · #15 05-04-2007, 05:02 AM

Hey GatorDaveC,

I checked both my customer domain and my reseller account, cpanel and whm, checked the X and x2 templates, none of these options have anything that resembles "HG Extras" phrase.. or anything with extra at all.

Previously I have checked all the logs for any sign of 500 error log access, and they don't exist at my level of access.

Perhaps you have something fancier?

Anyway, for general FYI if their is someone on staff actually interested in giving this some serious followup, I will pm the grep response I got from "Andre N"

Pixiedelion · #16 05-04-2007, 05:04 AM

Quote:

Originally Posted by quietFinn

There are 2 threads with the same title "500 Internal Server Error", the other one is in the shared hosting support forum, and you have posted there too.

Ooops, sorry my bad. Thanks for the heads up.

-- Will

gtgeorge · #17 05-04-2007, 05:08 AM

Quote:

Originally Posted by Pixiedelion

I checked both my customer domain and my reseller account, cpanel and whm, checked the X and x2 templates, none of these options have anything that resembles "HG Extras" phrase.. or anything with extra at all.

Perhaps this may give you some insight??

Quote:

GatorDaveC wrote:
If you are getting an Internal Server Error and are on a Shared server (gator92 to gator260), you should have the "HG Extras" feature located at the bottom of CPanel on the x or x2 theme. Most of the time it should track where your Internal Server Error is coming from.

Pixiedelion · #18 05-04-2007, 05:42 AM

Looks like I am on aerio.websitewelcome.com

- Will

mkoenig · #19 02-03-2009, 01:36 PM

I am in between moving from dedicated server to and even more expensive dedicated server. Thats about $400 within the last 30 days. My site(s) keep going up and down and up and down. 500 Internal server error.

really starting to peve me off. Ill take my money elsewhere if this isn't resolved. Sent an email last night of course the guy responds when my site is back up and says he can't see anything.

Just sent another email sites have been down and up 4x within the last 20 minutes.

Im loosing lots of money here and hope to God it doesn't effect my seo rankings.

also i've been creating websites since 97 and im still not sure what they are doing wrong.

mkoenig · #20 02-03-2009, 02:38 PM

Been down for near 2 hours.

I love the money im spending for dedicated "managed" hosting.

Some help please!

#21 02-03-2009, 02:51 PM

What is your domain name? I will take a look into the issue.

mkoenig · #22 02-03-2009, 06:53 PM

Its no longer a parked at that server. I moved back to the old server ill pm you a copy of the email i just sent.

I had to resolve the issue myself, still getting 500 internal server errors at that ip. This has cost me hundreds of dollars in lost revenue, and a big headache.

mkoenig · #23 02-05-2009, 01:34 PM

Days later. Still getting 500 internal server errors on a $279 a month hosting plan.

I've been told multiple things as to why its occurring but nothing has fixed it.

***GatorWesley*** · #24 02-05-2009, 02:38 PM

Quote:

Originally Posted by mkoenig

Days later. Still getting 500 internal server errors on a $279 a month hosting plan.

I've been told multiple things as to why its occurring but nothing has fixed it.

Your ticket HEH-3510082 is currently open in support. I am now closing/moving this thread as this is not what the Network Status forum is for.