5 year goals!

[sayingWOWoWOW]

I came here, referred by Brian Sa, a Host Gator sales rep, looking to read the pre-sales FAQ'S etc. What I saw next... I'm just sayingWOWoWOW... the reviews of SUPPORT scare me, and I'm not a very timid person, not at all! This isn't good for business... especially MY business! SUPPORT IS CRUCIAL! UPTIME IS CRUCIAL! MANAGEMENT OF SERVERS IS CRUCIAL! (and Management means management! not "maintenance" which is patch updates etc.)

I don't know what to say! G-Man's at a loss for words! That's a first! This is BAD!

Well, I had my eyes on 5 years plus with Host Gator, by a good referer... now... not so sure about that... now I'm just sayingWOWoWOW!

I wanted a reseller account to start out small, with all the "goodies' so I could use Memberspeed etc. and learn while building. In a year I would have made every attempt to go "dedicated" and keep stepping towards my goal... which is IT sales, all Channel Marketing, done right, with ingram Micro, Tech Data, Merisel, Synnergy, and the "big boys"! I would of course get everything from HostGator when I did. That means a BIG srver box, redundancy, backed up everything and the whole enchilada!

I'm just sayingWOWoWOW! For me... SUPPORT IS EVERYTHING! Period!

I'd FIX ANY AND ALL SUPPORT ISSUES... even if it costs you EVERY CENT OF PROFIT FOR THE NEXT 3 YEARS! WE THE PEOPLE... build the company's like Host Gator.. by word of mouth mostly... and the CUSTOMER... COMES FIRST! In this business... YOU SUPPORT THE BUSINESS CLIENTS FIRST... the "little guys" get it NEXT... but they still get it!

My best advice is to keep the forum OPEN and allow these kinds of comments, BUT LEARN, and GROW from them.

This need your undivided attention! I can't with a good mind and clear conscience buy into anything without 100% ROCK SOLID SUPPORT!

Guido Zecckine III, Entrepreneur

[sayingWOWoWOW]

P/S... I don't have the time, money or desire to "learn the hard way"! Been there! Done that! and hey... I LEARNED from my mistakes! FIX THIS! or you probably will lose more than just customers.... you'll lose you "reputation"... which is EVERYTHING in the business world!

Business goes where it's solicited... but it STAYS where it's nurtured, and appreciated.

I founded my company on ONE THING, and one thing only! You can read it in the Holy Bible folks... "Do unto others, as you'd have them do unto you!"

When you conduct business as if YOU were your only customer, it is a lot better... because if you DON'T... you might just BE you ONLY customer!

Just a tip from a Christian Entrepreneur! God bless you all! To your success, Guido E. Zecckine III

[EarlyOut]

When you see a complaint about support in a forum like this, you need to remember that happy customers usually don't even visit forums. So, there will be thousands upon thousands of people out there who have never had even the slightest problem with HG, who have gotten exactly the support they needed, when they needed it. They don't come here to post about it.

Only the occasional unhappy customer shows up here, and when you dig a little deeper into some of the complaints, you discover that the person doing the complaining has totally unrealistic expectations, or has been instrumental in creating his own problems.

So, is support perfect? Of course not. But you can't read too much into a handful of complaints about a company that's hosting two-and-a-half million domains.

[mrintech]

sayingWOWoWOW, Support is great for me and they try their level best to meet their customer's satisfaction

[rec9140]

I am going to pass on *MY* views on this...

I see a lot of complaints about this or that issue(s)..

Downtime, is a killer, PERIOD. FULL STOP. Regardless of where the issue is or what causes it.. DOWN TIME KILLS.

Now... nothing is perfect... and to achieve the level of SIGMA in a computer area, for a shared hosting server, would require that server be hosted on ~ 10 servers, of which 9 would sit wasted away as backups to the 1.. THAT is NOT GOING TO HAPPEN.

I've had a persistent issue with a VPS server, which I am sure the Gators will be happy to tell you that its not a ticket they want to see come up... ME EITHER! YES 100% was the issue prolonged, my patience and civility wore off! BUT 100% Either the Gators FOUND & FIXED the issue or the server is just too scared to cause the issue.. Its RESOLVED and FIXED to MY SATISIFACTION. Yes there were some tough and turbulent times over it.. BUT I am not so sure that I would have got the level of satisifcation at another host.... and honestly... I don't think I want to find out.... I've got full dedi's at another company... and I don't know that I would rate their CS as high as the Gators, and I've had some issues with that company too.

For the time I've been with HG, which is been many years, and honestly I don't know how many, but I am happy with the support I asked for and gotten...

I will give you some *personal* advice from your posts that your line.... "...Christian Entrepreneur!....." While I respect that religion is a part, and possibly a large part of your life and business, I would pass on that putting that in my face is a HUGE TURN OFF. Religion is a MAJOR CAUSE of the ills of this world, ancient and modern. Enough said.

[rota919]

Well if you consider the stats for January published in the Feb Hostgator newsletter the number of bad reviews and support issues is really not even worth mentioning.

Yea I understand if the site is down is IS down, but the chances of it going down is minimal.

I had a reseller account on shared hosting for a couple of years and it was down only once and slowed down twice if I can remember correctly.

Now that is 1000's% better that what I had at any other host.

Support tickets are usually sorted within the hour, I had one ticket that was responded to even before the ticket submission email arrived in my inbox.

January 2009 Stats:
Email Sent: 621,352,582
Email Received: 1.13 Billion
Domains Hosted: 3,105,228
Size of Files Hosted: 754 TB
Monthly Bandwidth: 4,710 TB

[gwyneth]

Originally Posted by rota919

I had one ticket that was responded to even before the ticket submission email arrived in my inbox.

There's even a name for what Fred's discussing--"Gators So Fast They're Ahead of Themselves", as at least one thread is titled.

Also, sayingWowoWow, to back up what Fred said about religion ...in this forum, any discussion of it that upsets any member is not ok. People who are not sensitive to the possibility of what's inappropriate are not likely to avoid upsetting other members. IMO, mixing business values with religious ones automatically qualifies as inappropriate in posts; in context, making suggestions as a "Christian entrepreneur" at least implies that entrepreneurs who aren't Christian do not embrace the business qualities you are promoting.

No justifications or explanations, please, because that would be a discussion about it. Just avoid doing it again.

In any case, your suggestion is...that HG concentrate on support? Let me get this straight. You don't use HG yourself, but think the complaints mean HG is ignoring a problem, rather than being honest and confident enough to publish them?

It's not whether anything's a real issue for HG, it's how it sounds to you. But you don't seem to understand the distinction between managed and unmanaged servers, as a product type, or want to learn anything about what's a legitimate support complaint or what's not before handing out your unsolicited advice.

Tip: this is why people in many parts of the world resent missionaries.

[rota919]

Originally Posted by gwyneth

...to back up what Fred said about religion...

Wasn't me but the feeling is mutual...

[Chimpie]

I have been with HG for about two years now and couldn't be more happy.

[GvilleRick]

I'm not sure what the point was for the original post. The poster joined that day, posted two back to back posts, and has not been back according to his profile. It doesn't look like he really wanted a reply to his comments.

[gwyneth]

carterb, inserting a link into quoted text that wasn't there qualifies as spam. Reported.

[mrintech]

Originally Posted by gwyneth

carterb, inserting a link into quoted text that wasn't there qualifies as spam. Reported.

People will do anything for Backlinks and PageRank

[EarlyOut]

Originally Posted by gwyneth

carterb, inserting a link into quoted text that wasn't there qualifies as spam. Reported.

Excellent spotting. Call in an air strike on him!

[Chimpie]

Originally Posted by EarlyOut

Excellent spotting. Call in an air strike on him!

I concur. Nice catch.

[gwyneth]

Originally Posted by EarlyOut

Excellent spotting. Call in an air strike on him!

Originally Posted by Chimpie

I concur. Nice catch.

Thanks, but the blue underline really stood out against the quote box, making "laser hair removal" look even more out of place.

Nothing compared to spotting the real dreck lowlifes inserted when the public categories allowed outside images (the images themselves weren't a problem, but the blackhat techniques and affiliate cookie stuffing they disguised were).

[GatorWesley]

Post removed.

[gwyneth]

Originally Posted by GatorWesley

Post removed.

EarlyOut, I followed your excellent suggestion and it worked.

[sayingWOWoWOW]

I came back to apologize to HostGator for my inconsiderate comment(s). I will take full responsibility for me being an IDIOT and even responding to someone's "issues" with HostGator's support. I do not use HostGator, so I don't even have the right to comment about ANYTHING in these forums. I will say that I have "beliefs"... and it's those beliefs that led me back to apologize. As a person, and entrepreneur, I am constantly growing, and sometimes I make mistakes. HostGator probably overcomes more "problems" in a day than I do in a year, so I am not at liberty to say a word. If I could, I would remove these postings from here to try to make things right. HostGator hasn't averted ANY issues as far as I can tell, in that they leave both good and negative posts up for any and all to see, mine included. I can and will "close" this thread, as to not waste any more time on an issue I know nothing about. I will leave it here, for a reminder to myself, what NOT to do. I am sincerely sorry if my arrogance and lack of self control has caused HostGator any problems. Also, I'd just like to say that EVERYONE I have asked about HostGator personally... ALL said Gator rocks! Again, I sincerely apologize, G.E. Zecckine III