04/11/2011 SERVER UPGRADE (gator146, gator61, gator56, gator423, gator312)

[GatorDmitry]

We will be upgrading the following servers between 10:00PM to 3:00AM CDT:

gator146 (ns291.hostgator.com, ns292.hostgator.com)
gator61 (ns121.hostgator.com, ns122.hostgator.com)
gator56 (ns111.hostgator.com, ns112.hostgator.com)
gator423 (ns845.hostgator.com, ns846.hostgator.com)
gator312 (ns623.hostgator.com, ns624.hostgator.com)

We will be emailing the clients on the above servers with the information in this forum post. Other HostGator clients will not be affected. This upgrade will involve migrating all accounts to brand new powerful hardware. Clients will experience a performance and stability boost as a result of this upgrade. During the upgrade we ask that clients do not schedule updates to their sites as these changes may be reverted as we migrate your accounts.

This upgrade will also require changing the IP addresses associated with client accounts. For the vast majority of clients this change will be transparent. A handful of clients using third party name servers will be required to update their custom DNS zones at their third party name servers to reflect the change. We recommend any clients using third party name servers that are unsure about how to make the necessary changes switch to our name servers for their domains. Please refer to the server list above for the correct name servers for your domains. We will also email you with the correct name server information for your particular account.

[phader]

Any idea what the new ip address will be?

Will the url stay gator312.hostgator.com?

Is this a 'clean install', or will the existing installation be ported to new hardware (so I know how thorough I need to check things).

Thanks!

[GatorDmitry]

Originally Posted by phader

Any idea what the new ip address will be?

Will the url stay gator312.hostgator.com?

Is this a 'clean install', or will the existing installation be ported to new hardware (so I know how thorough I need to check things).

Thanks!

The hostnames will all stay the same, so will the name servers. They will point to different IP addresses. Our transfer method moves client data to the new servers, but not the entire operating system.

Unfortunately it's not possible to say at this time what your IP address will be. Individual assignments are not predictable. Our servers have multiple shared IP addresses and our software spreads customers evenly between those IP address. Furthermore some customers have dedicated IP addresses which will also change and be assigned by that software.

As long as you are using our name servers the IP change should not require any actions on your end.

If you are using your own name servers (3rd party) the good news is that we will keep the original servers online for a week. This gives you time to make DNS changes once the IP address becomes known. Your assignment will be visible in cPanel (we will provide a new cPanel URL in this forum post) and you will be able to correct any DNS issues before the original servers go offline.

[GatorDmitry]

We have completed 5 out of 5 servers at this time. Servers gator9, gator80, gator160, gator184, gator305 have had the bulk of the transfer process completed at this time. We are finalizing some small things, however users should be online, on the new servers at this time.

If you are using your own custom (3rd party) name servers you will need to either:

Change to our name servers:

gator146 (ns291.hostgator.com, ns292.hostgator.com)
gator61 (ns121.hostgator.com, ns122.hostgator.com)
gator56 (ns111.hostgator.com, ns112.hostgator.com)
gator423 (ns845.hostgator.com, ns846.hostgator.com)
gator312 (ns623.hostgator.com, ns624.hostgator.com)

- or -

Login to cPanel with your existing hostgator cPanel login via:

gator146 (http://184.172.141.199/cpanel)
gator61 (http://184.172.141.200/cpanel)
gator56 (http://184.172.141.198/cpanel)
gator423 (http://50.22.104.188/cpanel)
gator312 (http://50.22.104.182/cpanel)

Scroll to the bottom of the page and on the left side you will see: "Account Information -> IP Address". Use that IP address for your 3rd party DNS settings.

- or -

If you are using 3rd party name servers and you're not sure about what IP addresses to use, please open a support ticket. Remember, this only affects customers using their own custom 3rd party DNS servers (very small percentage of customers.) We will be emailing users that have 3rd party name servers shortly to let them know of the needed changes. We will also link them to this forum post.

[phader]

I think the cpanel licence on gator312 hasn't been updated for the new server yet?

[phader]

Also, all outgoing mail gets bounced with the following message:


host gateway.websitewelcome.com [67.18.137.85]:
553 sorry, that domain isn't in my list of allowed rcpthosts (#5.7.1)

[GatorJacob]

Hi phader,

This should be fixed now, I apologize for the inconveniences and the frustrations.