04/08/2011 SERVER UPGRADE (gator9, gator,80, gator160, gator184, gator305)

[GatorDmitry]

We will be upgrading the following servers between 10:00PM to 3:00AM CDT:

gator9 (NS: ns17.hostgator.com, ns18.hostgator.com)
gator80 (NS: ns159.hostgator.com, ns160.hostgator.com)
gator160 (NS: ns139.hostgator.com, ns320.hostgator.com)
gator184 (NS: ns367.hostgator.com, ns368.hostgator.com)
gator305 (NS: ns609.hostgator.com, ns610.hostgator.com)

We will be emailing the clients on the above servers with the information in this forum post. Other HostGator clients will not be affected. This upgrade will involve migrating all accounts to brand new powerful hardware. Clients will experience a performance and stability boost as a result of this upgrade. During the upgrade we ask that clients do not schedule updates to their sites as these changes may be reverted as we migrate your accounts.

This upgrade will also require changing the IP addresses associated with client accounts. For the vast majority of clients this change will be transparent. A handful of clients using third party name servers will be required to update their custom DNS zones at their third party name servers to reflect the change. We recommend any clients using third party name servers that are unsure about how to make the necessary changes switch to our name servers for their domains. Please refer to the server list above for the correct name servers for your domains. We will also email you with the correct name server information for your particular account.

[Rotag]

Originally Posted by GatorDmitry

This upgrade will also require changing the IP addresses associated with client accounts. For the vast majority of clients this change will be transparent.

I have a dedicated IP address. Will it change? Or can my dedicated IP be transferred to the new account?

If my IP address must change (can't be transferred), then HostGator should have given me MUCH more notice. I'll have a lot of reconfiguring to do.

[GatorDaveC]

Originally Posted by Rotag

I have a dedicated IP address. Will it change? Or can my dedicated IP be transferred to the new account?

If my IP address must change (can't be transferred), then HostGator should have given me MUCH more notice. I'll have a lot of reconfiguring to do.

No need to worry, we can keep the old server online until you can get your sites configured, as long as its in a timely manner.

If you need any assistance submit a ticket.

[Rotag]

Originally Posted by GatorDaveC

No need to worry, we can keep the old server online until you can get your sites configured, as long as its in a timely manner.

If you need any assistance submit a ticket.

Thanks much!

[jxp]

Hi, I'm on gator160 with a dedicated IP (have the free business ssl cert from HostGator). I asked someone on live chat tech support if my IP had changed, and he said no it had not. Just want to make sure I'm on the new hardware with the same IP (74.52.136.66) or if I'm on the old hardware that may only be around temporarily. Thanks!

[GatorDaveC]

Originally Posted by jxp

Hi, I'm on gator160 with a dedicated IP (have the free business ssl cert from HostGator). I asked someone on live chat tech support if my IP had changed, and he said no it had not. Just want to make sure I'm on the new hardware with the same IP (74.52.136.66) or if I'm on the old hardware that may only be around temporarily. Thanks!

The change hasn't been done yet. The IP will change, if you are using our name servers, everything will be taken care of for you.

[jxp]

Originally Posted by GatorDaveC

The change hasn't been done yet. The IP will change, if you are using our name servers, everything will be taken care of for you.

I use non-HostGator nameservers, so should I open up a ticket to be informed of the new changes, or do you know when the change will take place and what the new IP's will be, or will they send individual emails to those with dedicated static IP's. Thanks.

[GatorDmitry]

Originally Posted by jxp

I use non-HostGator nameservers, so should I open up a ticket to be informed of the new changes, or do you know when the change will take place and what the new IP's will be, or will they send individual emails to those with dedicated static IP's. Thanks.

The best thing to do is wait for us to announce the completion of the migration. We will then provide a new link to cPanel login for the server you are on. Once you are logged into cPanel you will be able to see your new dedicated IP address assignment in the main cPanel screen. The old server will remain online and forward data to the new server allowing you time to make the necessary DNS zone changes at your non-HostGator nameservers. We will also send emails out to the users we detect as not using our name servers.

Please let me know if you have any questions or concerns about this whole process. Thanks!

[GatorDmitry]

We ran over the predicted upgrade time. We have completed 5 out of 5 servers at this time.

Servers gator9, gator80, gator160, gator184, gator305 have had the bulk of the transfer process completed at this time. We are finalizing some small things at this time, however users should be online, on the new server at this time.

If you are using your own custom (3rd party) name servers you will need to either:

Change to our name servers:

gator9 (NS: ns17.hostgator.com, ns18.hostgator.com)
gator80 (NS: ns159.hostgator.com, ns160.hostgator.com)
gator160 (NS: ns139.hostgator.com, ns320.hostgator.com)
gator184 (NS: ns367.hostgator.com, ns368.hostgator.com)
gator305 (NS: ns609.hostgator.com, ns610.hostgator.com)

- or -

Login to cPanel with your existing hostgator cPanel login via:

gator9: http://184.172.141.197/cpanel
gator80: http://50.22.104.187/cpanel
gator160: http://184.172.141.195/cpanel
gator184: http://184.172.141.194/cpanel
gator305: http://184.172.141.196/cpanel

Scroll to the bottom of the page and on the left side you will see: "Account Information -> IP Address". Use that IP address for your 3rd party DNS settings.

- or -

If you're still not sure about what IP address to use, please open a support ticket. Remember, this only affects customers using their own custom 3rd party DNS servers (very small percentage of customers.)

We will be emailing users that have 3rd party DNS soon to let them know of the needed changes and linking them to this forum post.

[medforums]

I use private nameservers
I cannot access the cPanel and the website is gone since 9 hours.
The chat support agent said it's unknown when this issue will be resolved
I opened a ticket and got not response till now.
This thread is perhaps my last hope to get some information.

I don't think it's good idea to have your website gone for complete 9 hours and counting!

[medforums]

Updating my status:

Everything has been cleared up.
Server is accessible again.

[ln888]

so why did my caravelle-websitewelcome server got all screwed up then????? its been many hours now and I have no certificate anymore, let alone my WHMCS license does NOT WORK anymore....

way to go! - not!

[striddy]

Originally Posted by ln888

so why did my caravelle-websitewelcome server got all screwed up then????? its been many hours now and I have no certificate anymore, let alone my WHMCS license does NOT WORK anymore....

Why are you posting this problem in this thread. It has nothing to do with your server.

To get support, it is suggested to submit a ticket to HG.

[ln888]

Originally Posted by striddy

Why are you posting this problem in this thread. It has nothing to do with your server.

To get support, it is suggested to submit a ticket to HG.

DUH... of COURSE I submitted a ticket. But the thing is... there is NO INDICATION ANYWHERE of any caravelle servers being worked on, so this is the closest thread I can post on since it all got screwed up. no one will give me a straight answer no matter what, either through a ticket, nor chat. So I am kinda hoping someone here might know what is going on. Even my dedicated IP is GONE!

[quietFinn]

Originally Posted by ln888

DUH... of COURSE I submitted a ticket. But the thing is... there is NO INDICATION ANYWHERE of any caravelle servers being worked on, so this is the closest thread I can post on since it all got screwed up. no one will give me a straight answer no matter what, either through a ticket, nor chat. So I am kinda hoping someone here might know what is going on. Even my dedicated IP is GONE!

THIS thread has nothing to do with caravelle, or ANY reseller server.

If you have problems with your reseller account, you do not need to find a thread that is "the closest thread I can post on", instead you can start a new thread in the "Reseller Support" forum area:
http://forums.hostgator.com/reseller-support-f26.html