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#1
02-25-2011, 06:30 PM
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02/27/2011 SCHEDULED MAINTENANCE (Chat & Phone System)
Phone and chat system upgrades are scheduled for Sunday the 27th of February between 1:00AM and 2:00AM CST. The systems are being migrated to powerful new hardware improving performance, scalability and stability of our support services. During this migration our chat and phone support systems may experience brief interruptions in service lasting several minutes. Ticket based support systems will be unaffected by this maintenance. We appreciate your patience while we make these important changes.
__________________
Donny C Director of Technical Support - Austin Hostgator.com | SeoHosting.com |
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#2
02-26-2011, 10:58 PM
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Re: 02/27/2011 SCHEDULED MAINTENANCE (Chat & Phone System)
We are currently preparing for the maintenance and expect to start as scheduled. There may be short outages to either system during the maintenance window. Remember the ticket system will not be affected. You will be able to request support through the ticket system during this period without risk of interruption. I will provide further updates throughout the maintenance via this forum post.
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#3
02-27-2011, 01:00 AM
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Re: 02/27/2011 SCHEDULED MAINTENANCE (Chat & Phone System)
We are executing the maintenance at this time.
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#4
02-27-2011, 01:20 AM
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Re: 02/27/2011 SCHEDULED MAINTENANCE (Chat & Phone System)
grrrrrrrrrrrrrrrr.......
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#5
02-27-2011, 01:47 AM
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Re: 02/27/2011 SCHEDULED MAINTENANCE (Chat & Phone System)
The maintenance has been completed at this time. All affected systems should be back to normal. If you are experiencing any problems with our chat or phone systems please let us know. Thank you!
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