Dissatisfied

[Onedreamer]

I started a new account a while ago. There was all sorts of problems causing timeouts on my site whenever like 5 people viewed it at the same. For a long time Hostgator denied there was anything wrong even though I repeatedly reported it.

Finally one technician found that there was an error made by Hostgator on my account. Instead of timeouting when 5 ppl was visiting the site simultaneously that value should have been 500 or something (dont remember the exact value but it was mistakenly set -way- too low) so Hostgator admitted they had made a serious mistake.

At that time I had spent hundreds of dollars on adsense promotion, for nothing because most of my visitors had received timeouts.

Then there was a problem with my paypal subscription and my site got suspended. Not sure wether it was paypals or hostgators fault but at that time I was fed up with the whole thing and let it rest.

Yesterday, I thought I would give it another go, since I remember I had a 50 dollar adsense coupon on my account. I paid the fee in my billings center. Site: still suspended. Called support. They said I had to pay for the month it had been suspended too, plus late fee of 10usd. I sighed, but agreed to pay it.

So yesterday I got a mail saying, site is now unsuspended.

I now have paid like 50 dollars in fees for a site that has only had problems caused by Hostgator from the start, plus what I paid for promoting it.

Anyway, I went to my cpanel to collect the adsense coupon from hostgator this summer. I was shocked to see that it was now only valid for US and Canadians. I am sure it was not when I first signed up (it was partially why I signed up in the first place in the summer.)

I sighed and logged off, thinking I would start working on the site again today since I had paid it.

Logged on today, only to see that the site is suspended again. No explanation given..

This is driving me nuts........

[GatorDHanna]

I found your tickets from a while ago, including the one you mentioned about the timeout limit being set to 5 instead of 300. It does look like we were pretty responsive and able to help you out, though. I am assuming those problems are fixed now since you haven’t updated those tickets in quite a while. I’m sorry to hear that the timing was bad and that you couldn’t maximize what you spent on Adwords. That's definitely disappointing and I apologize about that.

I didn’t see a ticket relating to your billing issue, so I wasn’t able to look into that. Do you have a ticket ID on that?

As for the Adwords coupon, that offer has only been valid to customers from the US and Canada since day one. Unfortunately, that wasn’t a condition we set or have control over (it was set directly by Google). If it was up to us, our international customers would be able to take advantage of the offer as well, but Google set the program up so that wasn’t possible.

I just pulled up your website and it does not appear to be suspended. Is one of your sub-accounts suspended?

Please let me know what you’re experiencing and I can help you out.

[GatorBrent]

Thread moved until ticket provided. Also appears the problems weren't hg issues.

[mrMarcus]

If your site wasn't responsive, why would you continue spending hundreds of $$$ on adwords campaigns? That's not the fault of a hosting provider. Should have saved yourself the money and paused your campaigns until the problem was resolved.